- Shipping & Returns
Shipping & Returns
Shipping Charge can be calculate through our online cart website, simply by adding products to carts and enter your delivery postcode.
Shipping & Return
As we stock most products in our warehouse, we are able to dispatch most order placed same day before 11.30am with our express courier. Depending on your location, it take approximately 1-2 business day for Sydney Metro, 2-3 business to Melbourne, Brisbane, Adelaide metro and 4-6 Perth metro.
Any date quoted for delivery is an estimate only, and unless guaranteed by L & W International in writing providing for liquidated damages for failure to deliver by the quoted date, L & W International shall not be liable to the Customer for any loss or damage howsoever arising from failure to deliver on or before the Quoted date. The Customer shall accept and pay for Products, not withstanding any failure by L & W International to deliver by the Quoted date. Retail Display Direct is not responsible for any delays in delivering due to delay by courier service.
Goods specially ordered in, must be fully paid for prior to delivery & cannot be returned or exchanged without express approval from L & W International in writing.
Exchange and refund must be notify in 3 days of item receive, item returning must be package in original box. If return item is damage in transit. It cannot be exchange or refunded.
L&W International Pty Ltd utilizes multiple shipping partners to facilitate the shipping of some items.
Delivery is charged per order, based on size and weight. During checkout you will need to calculate shipping, please select the area that best corresponds to the delivery address.
Damaged or Faulty Goods
In rare situation if goods are received in damage or broken, buyer are require to contact us within 7days of receive. We are able to provides replacement on products, however in some situation, we require photo of damage products.
We provides 12 month warranty on our electric product on the date of invoice, such as light boxes etc. We only replace electric product in the warranty period if it fault due to non man made fault such as adapter faults etc. All other product are back with 30 days warranty from date of purchase.